Cancellation & Refund Policy
We understand that plans change. Here’s our policy on cancellations and refunds.
- Order Cancellation
- Orders can be cancelled within 12 hours of placing them or before shipping.
- To cancel, email us at support@tototoys.com or use the “Cancel Order” option in your account dashboard.
- Refund Policy
- Refunds are processed for:
- Cancelled orders (within cancellation window)
- Orders received in damaged condition (with proof)
- Items lost in transit
- Refunds are processed within 5–7 business days to the original payment method.
- Non-Refundable Situations
- Products returned without original packaging
- Items damaged due to misuse or mishandling
- Hygiene-based baby products once opened (unless defective)
- Return Process
- Contact us within 48 hours of delivery with your order ID and issue details.
- Share photos if the product is defective or damaged.
- Once approved, we’ll initiate a pickup or ask you to ship it back.
